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What is the Pay with Hailo cancellation policy?

Last Updated: Oct 24, 2014 12:38PM BST

There is no cancellation fee for Pay with Hailo. Please note:

  • If you cancel within 1 minute of your check-in you will not be charged for your trip.
  • ‚ÄčIf after 1 minute of your check-in you decide to cancel, the driver will be notified about you cancellation and will need to confirm the cancellation and accept any other mean of payment.

Where possible, we encourage our passengers to contact their driver directly prior to cancelling as this tends to resolve many misunderstandings.

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