Hailo Network IP Ltd | What happens if my driver doesn't arrive...

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What happens if my driver doesn't arrive at my requested time?

Last Updated: Mar 20, 2015 12:56PM GMT

We do our utmost to ensure that your Hailo vehicle arrives on time but occasionally, due to unforeseen circumstances, we may not be able to provide you with a vehicle on time. We work hard on ensuring that our pre-book service is reliable. Should anything go wrong (e.g. vehicle breakdown) please email us at support@hailocab.com. We’ll keep trying to get you a vehicle, but if you don’t wish to wait beyond the requested time, you can cancel without charge by tapping ‘Upcoming Trips’.

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