Yes. For taxi rides, your first 2.5 minutes of waiting time are free and the app will let you know when your driver has arrived. We’ve recently made some improvements to our service to help you get a cab when you need one the most. We’ve looked at the data and only a small percentage of you have had to let your driver wait longer than 2.5 minutes. This change will help free up more drivers, increase availability and get you a cab when you need one. In a big metropolitan city like London, we need to do all we can to keep it moving.
As part of this service improvement, you can now cancel your order up to 2 minutes after your Hailo has been confirmed.
Please let your driver know as soon as you no longer want your Hailo so the driver can be freed up. Read more on our cancellation policy here.