Hailo Network IP Ltd | I have special pick up requirements, wha...

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I have special pick up requirements, what do I do?

Last Updated: Jul 28, 2014 12:40PM BST

If you have a special requirement for your pick up, order a car through the app as normal and then give the driver a call directly (you can call your driver by tapping the phone icon next to their name, which is sent to you on confirmation of your pick up). All of London’s black cabs are wheelchair accessible, but it’s always good to call the driver first, if you need help boarding. Only Hailo Taxis are wheelchair accessible. 

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