Help Center

About Hailo

  • What is Hailo?

    At Hailo, we help remove some of the everyday hassles that slow you down. With our easy-to-use app, passengers get a taxi or licensed car in two quick taps, while drivers earn more money more efficiently.

    May 05, 2015 04:01PM BST
  • Why should I use Hailo?

    If we had to choose our top four reasons to use Hailo they would be: Hailo is easy. Find a car near you (even those you can’t see) in two taps and watch it come and pick you up in real time on a map. Safe and reliable. We only work with licensed drivers and every journey is logged. And because the car comes to you, there's no more wandering the streets or waiting in the cold and rain. Hailo is great value. You get simple, transparent pricing and no unexpected fees. We believe that whatever type of licensed vehicle you prefer, it should be an affordable and everyday way to get around Hassle-free payment. Because you pre-registered your card you don’t have to fumble around for your wallet or ask the driver to stop at a cash machine. We’ll even email you a receipt so no more messing around with scraps of paper.

    May 05, 2015 04:02PM BST
  • How can I contact Hailo?

    For general enquiries, please first take a look at our Help Desk. If you can’t find the answer you’re looking for, want to report an issue, or just feel like telling us of a great experience you’ve had with Hailo, drop us a line using our Contact Form and our Customer Service team will get back to you asap.

    Oct 15, 2013 11:31PM BST
  • Is my personal information secure?

    We take the security of your personal information very seriously. It is stored securely and we never, ever, share this information with a third party except where necessary to provide our service to you. See our Privacy Policy for more information. We also use a leading PCI compliant service payment provider who holds the highest level of certification given by card issuers (PCI-DSS Level 1) to store your credit card information. And if you think that sounds all official and very secure, that’s because it is.

    Oct 06, 2014 07:30PM BST
  • How much does it cost?

    The app is free to download, there are no hidden fees and Hailo doesn’t charge to come and pick you up. Plus, uniquely to Hailo, our drivers will wait 2.5 minutes for free when they arrive at the pickup location. Our drivers do not charge a ‘Run In Fee’ (in other words, they don’t start the meter en route to picking you up) and once they reach the pick up location, and have let you know they are there, they will wait for 2.5 minutes before starting the meter - and you won’t find that from a cab you hail from the street. Minimum fares are designed to increase the chances of you getting a ride when you need one most. This means that if the meter fare plus tip for your journey is less than the minimum fare, you will need to pay the difference so that the total amount you pay to the driver is equal to the minimum fare. Of course if your fare plus tip is more than the minimum, you won't pay a penny more. Click here for details. We also offer fixed prices to London’s airports - always cheaper than the equivalent journey using the standard meter fare and very competitive. Of course, good service still deserves recognition, which is why we have made leaving your driver a tip easy and optional. And for more information on cancelling a ride, read our Cancellation Policy. All meter tariffs are regulated by Transport for London (TfL).

    Oct 21, 2015 01:59PM BST
  • Can I come and work at Hailo?

    We are always on the lookout for enthusiastic and (ahem) driven people to join our ever-expanding team. For all our current openings take a look at our Careers Page.

    May 01, 2014 01:30PM BST