Help Center

Pay with Hailo

  • What is Pay with Hailo?

    Pay with Hailo allows you to step into a taxi at the airport, a taxi rank, or off the street and pay for your journey with your Hailo account. All those times where you would love to use Hailo say after a rugby game, concert or a night out where sometimes it’s easier to simply hop into a taxi - this is the ideal time to use Pay with Hailo. Pay with Hailo uses Apple’s new iBeacon technology to pair passengers with Hailo drivers seamlessly.

    Oct 24, 2014 12:41PM BST
  • How does Pay with Hailo work?

    Pay with Hailo allows check-in into the taxi two ways. One way, the app will recognize when it’s near a Hailo driver and prompt you to connect and pay via a simple one-click confirmation. Another way, once you in the Hailo taxi, open Hailo, tap on the Pay with Hailo icon on the top right on your screen. Pair with your driver, set your tip, and step out of the cab as soon as you reach your destination.

    Oct 24, 2014 12:45PM BST
  • What version of the Hailo app do I need to be on?

    Version 4.0 or above.

    Oct 21, 2015 01:28PM BST
  • Why Pay with Hailo?

    As soon as you pair with the driver of the taxi you are in, passengers get all the benefits of Hailo from a street fare: You’ll receive an email receipt as normal Security of a regular Hailo journey - access to lost property requests No fumbling in wallets for cash or stopping at an ATM It’s a great solution for customers who want the convenience of a Hailo job for old-fashioned hails.

    Oct 24, 2014 12:42PM BST
  • How much does Pay with Hailo cost?

    Passengers are charged a small 50p fee to cover the cost of the transaction.

    Oct 24, 2014 12:37PM BST
  • What is the Pay with Hailo cancellation policy?

    There is no cancellation fee for Pay with Hailo. Please note: If you cancel within 1 minute of your check-in you will not be charged for your trip. ​If after 1 minute of your check-in you decide to cancel, the driver will be notified about you cancellation and will need to confirm the cancellation and accept any other mean of payment. Where possible, we encourage our passengers to contact their driver directly prior to cancelling as this tends to resolve many misunderstandings.

    Oct 24, 2014 12:38PM BST
  • Can I pay by cash?

    No. Pay with Hailo only works with your stored credit card (Mastercard, Visa and American Express) – ensuring a fast service and rapid payment for everyone. You can add your card details in the Account section of the app.

    Oct 24, 2014 12:39PM BST
  • Will my credit card data be safe?

    All payments are secure. Pay with Hailo uses the same world-class processing method to accept payment as our core service.

    Oct 24, 2014 12:40PM BST