Help Center


  • What is HailoPay?

    HailoPay is a secure, quick way to pay your driver when you haven’t hailed or pre-booked your taxi via Hailo.

    Nov 02, 2015 03:03PM GMT
  • What do I need to use HailoPay?

    All you need is a web browser that can connect to the Internet. Any Internet-enabled phone will work. You do not need to download the Hailo app, or be a registered Hailo user.

    Nov 02, 2015 03:03PM GMT
  • How does HailoPay work?

    Go to and enter your driver’s badge number - The badge number will be displayed in the cab (if you can’t see it, just ask your driver). Your driver can also text you the link free of charge: This will take you straight to the payment page. You will be presented with a credit card form. Fill it in with your name, credit card details, and the amount that you want to pay the driver - this can be just the fare, or you can also include a tip. Press the “Pay” button and your payment will be processed. You will receive confirmation you have paid the driver and the amount. If you would like a receipt, enter your email address in the confirmation page.

    Mar 01, 2016 11:13AM GMT
  • Do I get charged extra for using HailoPay?

    No. HailoPay does not charge you extra - your card will only be debited the amount you have authorised for payment. You will also not be charged for any associated SMS messages.

    Nov 02, 2015 03:04PM GMT
  • How do I make sure I am paying the right driver?

    Once you enter the driver's badge number, you will be shown the driver's name and photo, so you can check you are paying the right person. If the name and picture in the web page do not correspond to your driver, simply press the back button, ask the driver to confirm their badge number and enter the correct badge number.

    Sep 26, 2015 10:16AM BST
  • I paid too little / too much! Help!

    If you paid the driver too little, click the “Make a new payment” link in the confirmation page and pay the driver the difference. For example, if you intended to pay £15, but only paid £10, just make a new payment for £5. If you paid the driver too much, let the driver know first. Then either get in touch with us via the link in the confirmation page, or by replying to your email receipt.

    Sep 26, 2015 10:20AM BST
  • Does Hailo keep my details on file?

    We will securely store any information you entered during the payment process, such as your name, card details, and email address. This is both for customer service purposes, and so that we can refund you or collect any more money in case of a problem with the payment. For more information please see our Terms here and how we store your personal information here

    Sep 29, 2015 07:58AM BST
  • How do I sign up to Hailo?

    Have a look at your email receipt - it includes a link to download the Hailo app, as well as a £10 voucher to use on your first Hailo-booked journey.

    Sep 26, 2015 10:31AM BST
  • Can I use HailoPay even if I am a Hailo customer?

    Of course - although you might find Pay With Hailo is a better solution: this allows you to turn any cab ride with a Hailo-enabled driver into a Hailo journey.

    Nov 02, 2015 03:06PM GMT